Returns Information
While we hope you love your order, there may be times when you need to return items to us.
To do so, simply follow the instructions below for your location: UK or International.
Our returns policy is 28 days from the date you receive your order.
Items must be unworn, unwashed, undamaged, unused, with all original tags and labels attached
Please refrain from trying on clothes while wearing heavy makeup, perfume or in a smokey environment
Items which are returned marked or with a discernible scent may be refused a refund as they are not fit for resale
Please ensure you obtain a postage receipt, as this is your proof of postage
This does not affect your statutory rights
Returns can take up to 10 working days to be processed
How do I return a UK order to you for FREE?
- Simply follow the link above (in the blue box) to go to our UK returns portal.
- Enter your order number and postcode to find your order, then select the item/s you are returning. (Please do not include the #).
- The system will ask if a printer is required. Select from YES or NO...
YES = A home-printed returns label
PRINTED LABEL | You can choose to print out a label yourself and affix this to the parcel.
NO = A QR code to present at the postoffice
QR CODE | Download the QR code. Your local post office will scan the QR code, and print off the returns label for you. - Include a note in your parcel with your name, order number, and a brief description of any faults.
- Please ensure you obtain a postage receipt, as this is your proof of postage.
Why does the label need to be scanned at the Post Office?
Your printed label / QR code needs to be scanned at the post office in order for it to be tracked.
If you choose to use an untracked service your order cannot be tracked.
If your parcel was to get lost without tracking, we cannot be held responsible for your lost parcel, therefore, we would be unable to process your claim for a refund.
I've lost my Invoice, what do I do?
If you have mislaid your invoice form, please include a note with your name, order number and reason for the return instead.
Can I exchange my item?
Due to our limited run collections, where items often sell out quickly, we do not offer exchanges or store credit. If you require a different size please return your unsuitable item for a refund and make a new order for your required size. This will ensure that you don't miss out on the item and that we get your new size to you as quickly as possible.
Can I return more than one order in the same parcel?
Please do not combine items from multiple orders in one parcel, as this will affect the returns process.Each return needs to be logged on our returns portal individually.
Can I exchange a gift?
We are unable to exchange gifted orders. The purchaser of the gift will need to return the order to us for a refund.
