Refund policy

While we hope you love your order, there may be times when you need to return items to us. To do so, simply follow the instructions for your location: UK, USA, EU & Rest Of World.

Please note: Items must be unworn, unwashed, undamaged, unused, with all original tags and labels attached. Please refrain from trying on clothes while wearing heavy makeup, perfume or in a smokey environment - items which are returned marked or with a discernible scent may be refused a refund as they are not fit for resale. This does not affect your statutory rights.

Returns can take up to 10 working days to be processed.

UK RETURNS Returns Policy Return Method Cost 
UK RETURN FOR REFUND 28 days from the day you receive your order. Please use the pre-paid returns label included in your parcel. Royal Mail Tracked FREE
UK RETURN FOR EXCHANGE NOT AVAILABLE - -

 

EU & REST OF WORLD RETURNS (NOT USA) Returns Policy Return Method Cost 
EU / REST OF WORLD RETURN FOR REFUND 28 days from the day you receive your order Visit the portal here to generate your return label, following the steps on screen You may be required to pay return shipping
EU / REST OF WORLD RETURN FOR EXCHANGE NOT AVAILABLE - -

 

USA RETURNS Returns Policy Return Method Cost 
USA RETURN FOR REFUND 28 days from the day you receive your order Visit the portal here to generate your return label, following the steps on screen You may be required to pay return shipping
USA RETURN FOR EXCHANGE NOT AVAILABLE - -