While we hope you love your order, there may be times when you need to return items to us.
To do so, simply follow the instructions for your location: UK, USA, EU & Rest Of World.

Please note: Items must be unworn, unwashed, undamaged, unused, with all original tags and labels attached.
Please refrain from trying on clothes while wearing heavy makeup, perfume or in a smokey environment - items which are returned marked or with a discernible scent may be refused a refund as they are not fit for resale. This does not affect your statutory rights.

Returns can take up to 14 working days to be processed.

UK

As a UK customer, you can return any unwanted/unsuitable items to us for free.

Simply follow the below link to create your returns label:
https://www.royalmail.com/track-my-return/create/5154

The form will ask for an SKU number, this is the product code and should be on the form you received with your package.
If you are returning more than one item, you only need to put one code in this section.

Please include a note with your name, order number, and a brief description of the fault.
Take your parcel to your local post office where they can scan your QR code and create your returns label.

We recommend that all customers keep their Post Office receipt as this is your proof of return postage.
Should anything go awry in transit, we are only able to refund returns if you have kept this information.

This receipt will also have your Royal Mail tracking number on it. This is the long number under 'barcode' on the receipt.

UK RETURNSReturns PolicyReturn MethodCost 
UK RETURN FOR REFUND28 days from the day you receive your orderRoyal Mail TrackedFREE
UK RETURN FOR EXCHANGE28 days from the day you receive your order (If Stock Is Available)Royal Mail TrackedFREE
EU & REST OF WORLD (NOT USA)
EU & REST OF WORLD RETURNS (NOT USA)Returns PolicyReturn MethodCost 
EU / REST OF WORLD RETURN FOR REFUND28 days from the day you receive your orderYou must arrange return shippingYou must pay return shipping
EU / REST OF WORLD RETURN FOR EXCHANGENOT AVAILABLE--
USA
USA RETURNSReturns PolicyReturn MethodCost 
USA RETURN FOR REFUND28 days from the day you receive your orderVisit the portal here to generate your pre-paid return label, following the steps on screenA flat fee of $7 will be deducted from your refund, to cover the cost of return shipping
USA RETURN FOR EXCHANGENOT AVAILABLE--