Delivery & Returns / Status Update 7-6-21
Our small team (there's about ten of us making up Team Sugarhill, at home or in our warehouse) are working hard to get all your orders out swiftly and safely however, working within the Covid safety guidelines takes a little extra time. Due to this and the volume of orders within our courier's network, there may be a delay in your parcel’s journey.
Please allow a few extra days for your order to be dispatched and reach you, and for any returns to reach us. Thank you for your patience!
| UK Delivery | Delivery Time | Delivery Method | Cost |
|---|---|---|---|
| Orders over £40.00 | 2-4 working days from date of dispatch | Royal Mail Tracked | Free |
| Orders under £40.00 | 2-4 working days from date of dispatch | Royal Mail Tracked | £3.95 |
| UK Next Working Day (NOT CURRENTLY AVAILABLE) | Estimated 1 working day, delivered before 1pm (Orders must be placed before 12pm Mon-Thurs) | Royal Mail Tracked | £5.95 |
Covid-19 Update: We’re still open online and sending out lots of happy clothes but to ensure the safety of our small team, the processing of all orders and returns will take a little longer than usual. Please allow a extra time in addition to the estimates below.
| Rest Of World Delivery | Delivery Time | Delivery Method | Cost |
|---|---|---|---|
| All EU Orders | Delivery in 6-12 working days from date of dispatch | FedEx Tracked | £7.00 |
Q/ Do you still have an EU Website?
A/ No, after a trial period, in reaction to customer feedback, we have opted to withdraw shipping from our Dutch shipping hub and close our EU only website. The majority of EU customers have expressed their preference of having access to our full collection over using local shipping services. All customers, including those in the EU, will now be able to shop via our one store here at sugarhillbrighton.com.
Have any questions? Please contact our team using the link below:
| Rest Of World Delivery | Delivery Time | Delivery Method | Cost |
|---|---|---|---|
| Orders over £120 | Delivery in 5-10 working days from date of dispatch | FedEx Tracked | Free |
| Orders under £120 | Delivery in 5-12 working days from date of dispatch | FedEx Tracked | £9.00 |
If your order is to be delivered outside the European Union, it may also attract import duty and local sales taxes.
The recipients (not the sender) will need to pay on receipt of the shipment - We (Sugarhill Brighton) do not provide details, calculate or provide methods for these payments and they cannot be pre-paid. We advise that you check these costs prior to placing your order as these rules vary by country and your local government determine duty and customs charges.
Covid-19 Update: We’re still open online and sending out lots of happy clothes but to ensure the safety of our small team, the processing of all orders and returns will take a little longer than usual. Please allow a extra time in addition to the estimates below.
| Rest Of World Delivery | Delivery Time | Delivery Method | Cost |
|---|---|---|---|
| Orders over £120 | Delivery in 5-10 working days from date of dispatch | FedEx Tracked | Free |
| Orders under £120 | Delivery in 5-12 working days from date of dispatch | FedEx Tracked | £10.00 |
If your order is to be delivered outside the European Union, it may also attract import duty and local sales taxes.
The recipients (not the sender) will need to pay on receipt of the shipment - We (Sugarhill Brighton) do not provide details, calculate or provide methods for these payments and they cannot be pre-paid. We advise that you check these costs prior to placing your order as these rules vary by country and your local government determine duty and customs charges.
Covid-19 Update: We’re still open online and sending out lots of happy clothes but to ensure the safety of our small team, the processing of all orders and returns will take a little longer than usual. Please allow a extra time in addition to the estimates below.