- All Mainland UK & N.I orders over £40.00 - FREE (Royal Mail Tracked 48 - 2-4 working days) signature required.
Shipping options Europe
- Europe - FedEx - £8.00 (2-4 working days) A signature will be required on delivery.
- FREE Signed delivery on orders over 70€
Shipping options USA
- FREE Signed delivery on orders over $90
Shipping options to the rest of the World
- Rest of World - FEDEX - £12.00 (5-7 working days) A signature will be required on delivery.
CANADA & RUSSIA
PLEASE NOTE ALL RUSSIAN AND CANADIAN ORDERS WILL NOW BE DESPATCHED VIA FEDEX
- Canada & Russia - FedEx - £14.00 (7-10 working days)
All prices are per transaction regardless of the number of items ordered.
International shipping, taxes & customs charges
We can ship to virtually any address in the World - All International orders (including Canada and Russia) are shipped via FedEx.
Any Customs or import duties will be charged once the parcel reaches its destination country. Customs and Import charges (if any) must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges and we are unable to predict what they may be. Customs policies vary from country to country, if you have any concerns at all please contact your local customs office. In the event that you wish to return your order, Sugarhill Brighton is unable to refund any import duty or local sales tax you may have incurred.
Despatch times and notifications
Our website team dispatches orders on working days only. Any orders placed on weekends/bank holidays will be sent out within the next few working days. Sundays, Saturdays and all Bank Holidays are classed as non-working days. All times are estimates depending on the particular service used. These may vary depending on external factors and should be taken as approximate times only. Please note that delays may occur during high traffic periods on sugarhillboutique.com such as sales, Christmas and during large discount promotions.
As soon as your order has left our warehouse, you will receive an 'Order Dispatched' email to say that it is on its way and tracking information, if available. If you ordered with Next Day Delivery or International Delivery you will also receive confirmation of your Royal Mail/FedEx Tracking Reference Number. Please note, parcels cannot be delivered to P.O Boxes or left in a nominated safe place as a signature is required upon delivery. In the event that there is no-one available to sign for the parcel, Royal Mail/FedEx will leave a card notifying you as to where they have taken the parcel and how to rearrange delivery or collect from their depot.
Can we help? Reply to this email or call our friendly help desk on +44 (0) 1273 911814, 9am - 5.30pm Mon - Thurs, 9am - 4pm Fri.