Covid-19 // An Update from Our Team
As we navigate this strange time together, we wanted to reach out to let you know what we are doing as a small business.
We are lucky enough that our studio team are able to work from home. Our next day delivery option is unavailable but our online store will still be running, our warehouse team is adhering to high safety measures with extra cleaning, hand washing and hygiene in place to ensure that your parcels have been packed taking all necessary precautions.
We know that fashion won't be at the top of your priorities at the moment, but we hope that by continuing to share our latest fun prints, charity collaborations and happy vibes we can offer a little light relief and some semblance of normality. We have always strived to make clothes and content that make people happy, with this in mind we’d love to know what you want to see from us during this difficult time. Let us know by emailing us at email@example.com Stay safe and take care of each other.
We've made it even easier to shop from home...
Free UK delivery on orders £25+
We've lowered our UK Free Delivery threshold to now include any order over £25.
Free 90 day UK returns policy
We know that planning how to return products right now could be quite stressful, so any Sugarhill Brighton orders placed from 16th March 2020 will qualify for an extended returns period of 90 days with immediate effect.
15% off you 1st online order
We'd love you to tell your friend about us and right now we're offering an automatic 15% off all first time orders. Not valid on Sale items.
Yes. We are following the advice of Public Health England and you can still shop online and receive your order via Royal Mail contactless delivery. Public Health England (PHE) has advised that people receiving parcels are not at risk of contracting the coronavirus (COVID-19) PHE has advised there’s no current evidence to suggest that the virus can be transmitted from packages.
The wellbeing of our team is very important to us. All of our studio team are now working from home. Our Outlet stores are closed for the time being. Our warehouse team are operating safely, with additional hygiene measures, gloves and contactless Royal Mail collections.
We've increased our returns deadline to 90 days for the foreseeable future. So if you need to send something back to us but can't get to the Post Office (or don't feel safe doing so), there's no rush.
We’re still open online and sending out lots of happy clothes. To ensure the safety of our small team, all orders and the processing of returns will take a little longer than usual.
Thank you for supporting us and for your patience.
Lizzie, Oriele (L,R) and all of Team Sugarhill x